Est. 1987 — Honiton, Devon
PRIVACY POLICY
Last Updated: October 2026
1. Introduction
Welcome to the Privacy Policy for Select Windows (Honiton) Limited (referred to as "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (www.selectwindowsandconservatories.co.uk), call us, visit our showroom, or enquire about our window, door, and conservatory services. It also details your privacy rights and how the law protects you.
2. Important Information and Who We Are
Select Windows (Honiton) Limited is the data controller responsible for your personal data.
• Company Name: Select Windows (Honiton) Limited (Company Number: 06649634)
• Registered & Showroom Address: Unit 7, 8 & 9 Devonshire Way, Heathpark Industrial Estate, Honiton, Devon, EX14 1YF
• Telephone Number: 01404 46776
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details above.
3. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data: Includes first name, last name, title.
• Contact Data: Includes billing address, installation address, email address, and telephone numbers.
• Financial Data: Includes bank account and payment card details (processed securely for orders).
• Transaction Data: Includes details about payments to and from you, as well as specific details of products (windows, doors, conservatories) and services you have purchased from us.
• Technical & Usage Data: Includes information about how you use our website, products, and services.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including through:
• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms (such as on our website) or by corresponding with us by post, phone, email, or in person at our Honiton showroom. This includes when you request a quote, book a survey, or place an order.
• Third Parties or Publicly Available Sources: We may receive technical data from analytics providers such as Google.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., assessing your home, providing a quote, and installing home improvements).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as tax compliance or standard building notification schemes like FENSA/GGF).
6. Disclosures of Your Personal Data
We may share your personal data with internal staff and selected external third parties for the purposes of completing our contract with you:
• Service providers acting as processors who provide IT and system administration services.
• Industry bodies and regulatory authorities such as FENSA or the Glass and Glazing Federation (GGF) to register your structural installations and process certificates/guarantees.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• HM Revenue & Customs, regulators, and other authorities based in the United Kingdom.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Because our work carries long-term assurances (such as our 10-year guarantees), we securely retain installation contract details to service those commitments.
9. Your Legal Rights
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing and withdraw consent.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
